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Remortgage Frequently Asked Questions
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Complaint Process?
We at The " Mortgage Help Desk UK", take every complaint very Seriously , Our internal Process in dealing with all complaints are equal on a case by case basis. The 4 step Process is recommended by our Regulatory Body (The FSA). We believe in treating every complaint fairly and courteously.Step 1-We will acknowledge your complaint within 5 working days of receipt of your complaint.Step 2-We will investigate your complaint and endeavour to send a final response to you within 4 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time we will send you an update.Step 3-We will endeavour to send a final response to you within 8 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response.Step 4-If more than 8 weeks from the date of your complaint has past and you haven’t received a final response, or you are dissatisfied with the final response you have received (at any stage of the process) you can write to: Financial Ombudsman Service (FOS), South Quay Plaza,183 Marsh Wall, London, E14 9SR.You must refer your complaint to the Financial Ombudsman within 6 months of the date on the final response.Our Compliance Officer can be contacted at The Finance Brokerage Limited . Suite 120 Tudor leaf Business Centre. 2-8 Fontayne Road, Tottenham. London, N15 4QL, Telephone: 0800-169 8786
Remortgage Frequently Asked Questions
Our Other Mortgage Products
Remortgage| Buy to Let Mortgage| Self Certification Mortgages| Variable Rate Mortgages| Fixed Rate Mortgages| Discount Rate Mortgage| Consolidate Debts| Interest Only Mortgages| Capped Rate Mortgage| Right to Buy Mortgage| Shared Ownership Mortgages| 125% Mortgage| 100% Mortgage| Flexible Mortgage| Low Wage Higher Mortgage| Graduate Mortgage| Self Build Mortgage| Offset Mortgage| Cash Back Mortgage| Base Rate Tracker Mortgage| Islamic Mortgage| Commercial Mortgage| Social HomeBuy Mortgage| New Build HomeBuy Mortgage| Open Market HomeBuy Mortgage|
No information on this website is intended to constitute advice. This site contains a summary of the information relating to the products. If you are interested in any of the information on the site, you should seek information from us. We cannot guarantee that information will be accurate, complete and current at all times. All information on our Website is subject to change without notice.





