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Remortgage Frequently Asked Questions
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Treating Customers Fairly?
Our Regulators have defined Five consumer outcomes which all mortgage brokers should aim to achieve for all their consumers.These are as follows - If you feel that we have not achieved any of these five Outcomes , we would like to know , we take all our customers views very seriously , please tell us how you feel we can improve on our service to ensure that all our customers feel that they have been treated Fairly. Outcome 1: Consumers can be confident that they are dealing with a firm where the fair treatment of customers is central to the corporate culture;Outcome 2: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale;Outcome 3: Where consumers receive advice, the advice is suitable and takes account of their circumstances;Outcome 4: Consumers are provided with products that perform as firms have led them to expect, and the associated service is both of an acceptable standard and as they have been led to expect;Outcome 5: consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint
Remortgage Frequently Asked Questions
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No information on this website is intended to constitute advice. This site contains a summary of the information relating to the products. If you are interested in any of the information on the site, you should seek information from us. We cannot guarantee that information will be accurate, complete and current at all times. All information on our Website is subject to change without notice.





